- Customers can cancel their orders within 24 hours of receipt of payment if they changed their minds.
- Please allow 60 days’ time to affect the refund in lieu of the cancelled order.
Returns and Refunds
- Return is allowed ONLY if the order is delivered defective or damaged.
- If the product is delivered defective or damaged, customer needs to inform us through Email [email protected] within 48 hours of the receipt of goods along with pictures to cancel the order and to claim refund.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice copy is required during the time of return
- All items purchased online with an Individual Account may be subjected to a minimum 20% restocking fee if returned.
- Please send packages to the designated return address “ELECTRICAL JUNCTION EQUIPMENTS TRADING LLC, PO BOX # 47810, Deira, Dubai, UAE”
- Products categorized under “SPECIAL OFFERS” are NOT eligible for returns.
- Shipping cost (both ways) are non-refundable.
- Refund will be made in 60 days only through the Original Mode of Payment.